Refund policy

Refund Policy

For hygiene reasons, all sales are final. We are not able to accept change-of-mind returns or exchanges.

DAMAGED, DEFECTIVE OR WRONG ITEMS
Please check your order when it arrives. If an item is damaged, defective, missing or not what you ordered, contact us within 7 days of receiving your parcel and we will make it right.

To help us sort it out quickly, please send:
- your order number
- clear photos of the item and the packaging
- a short description of the issue

Examples of issues we will replace or refund:
- damaged or broken lashes when you open the box
- lash band or adhesive strip not sticking straight out of a sealed box
- wrong style or wrong quantity received
- box crushed or opened during delivery

The item should be kept in its original packaging until we have reviewed your request.

REFUNDS
We will let you know if your request is approved. Approved refunds cover the cost of the item; shipping fees are not refunded. Refunds go back to your original payment method within 14 business days. Your bank or card provider may take extra time to show the amount in your account.

If more than 20 business days have passed since we approved your refund, please contact us.

CONTACT
WhatsApp: +60 11-6518 6799
Email: support@cybella.com.my